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Virtual Reality in Business: Benefits and Examples of Use


Christopher E. Maynard


Virtual reality (VR) has come a long way since its inception, and businesses are beginning to recognize its potential as a tool for growth and innovation. As technology advances, the use of VR is becoming more common in a variety of industries, from healthcare to education, and it's clear that businesses can benefit significantly from incorporating this technology into their operations. In this article, we will explore the benefits of using virtual reality in business, along with examples of how companies are using VR to drive growth, improve customer experiences, and enhance employee training and development.

Benefits of Virtual Reality in Business

Enhanced Customer Experiences: One of the most significant benefits of using virtual reality in business is the ability to provide customers with unique and immersive experiences. By creating virtual environments, businesses can showcase their products and services in ways that traditional marketing methods simply can't match.

For example, IKEA, the world-renowned furniture retailer, has developed an app that allows customers to virtually place furniture in their homes. The app uses augmented reality technology to give customers a sense of how the furniture will look and fit in their living spaces. This innovative approach has resulted in a significant increase in customer engagement and satisfaction.

Improved Employee Training: Virtual reality is also proving to be an effective tool for employee training and development. By creating simulated environments, employees can practice and improve their skills in a safe and controlled setting. This is particularly useful in industries where safety is a concern, such as healthcare, aviation, and construction.

For example, Walmart, the retail giant, has been using virtual reality to train their employees in various scenarios, such as dealing with Black Friday crowds or handling hazardous spills. This approach has proven to be more effective and efficient than traditional training methods, resulting in better preparedness and improved job performance.

Increased Collaboration: Virtual reality can also facilitate collaboration between teams and departments, regardless of their physical locations. By creating virtual meeting spaces, teams can work together on projects, brainstorm ideas, and make decisions in real-time.

For example, Ford, the automobile manufacturer, has been using virtual reality to collaborate on vehicle designs. Engineers and designers from around the world can work together in a virtual environment, making it easier to share ideas, provide feedback, and make design changes.

Cost Savings: Finally, virtual reality can lead to significant cost savings for businesses. By using VR for product prototyping and testing, companies can reduce the need for physical prototypes, which can be time-consuming and expensive. Additionally, by using virtual training methods, businesses can save on travel costs and reduce the need for expensive training facilities.

Other Examples of Virtual Reality in Business

Healthcare: Virtual reality is being used in healthcare to provide patients with pain management, rehabilitation, and mental health treatments. For example, Cedars-Sinai Medical Center in Los Angeles has been using virtual reality to help patients manage pain during physical therapy sessions. The VR experience helps distract patients from the pain, allowing them to focus on their exercises and improve their overall recovery.

Education: Virtual reality is also transforming education, making it more immersive and engaging for students. For example, VictoryVR, an education technology company, has developed virtual science labs that allow students to conduct experiments and explore complex scientific concepts in a safe and controlled environment.

Retail: As mentioned earlier, virtual reality is also being used in retail to provide customers with unique shopping experiences. In addition to IKEA's app, other retailers, such as Lowe's and Sephora, are using virtual reality to showcase their products and help customers make informed purchasing decisions.


Virtual reality is proving to be a valuable tool for businesses in a variety of industries. By providing customers with immersive experiences, improving employee training, facilitating collaboration, and reducing costs, businesses can leverage this technology to drive growth and innovation. As technology continues to advance, the potential uses for virtual reality in business are virtually limitless. The key to successfully implementing virtual reality in business is to identify areas where it can have the greatest impact and to ensure that it aligns with the overall business strategy. With the right approach and a willingness to explore new technologies, businesses can leverage virtual reality to improve their bottom line, enhance customer experiences, and differentiate themselves in a crowded marketplace.

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