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The Changing Role of IT in Organizations Today


Christopher E. Maynard


Information Technology (IT) has played a significant role in organizations for several decades. However, the role of IT has changed dramatically over the years and is continuing to evolve. The purpose of this article is to explore the changing role of IT in organizations today and how it has impacted various aspects of business operations.

From a simple support function, IT has now become a strategic tool for organizations to gain a competitive advantage. The integration of IT into various business processes has allowed organizations to automate manual tasks, increase efficiency, and make better use of data to inform decision-making. IT has also enabled companies to reach new markets and customers through the use of e-commerce and other digital channels.

One of the key ways in which the role of IT has changed is in its increased focus on data. The proliferation of data and the emergence of big data technologies have transformed the way organizations use data to gain insights and make decisions. IT departments are now tasked with collecting, storing, and analyzing vast amounts of data from a variety of sources to inform strategic planning and decision-making.

Another significant change in the role of IT is its focus on security. The increasing use of technology in organizations has also led to an increase in security threats, such as cyber attacks, data breaches, and other forms of cybercrime. As a result, IT departments are now responsible for implementing and maintaining security measures to protect the organization's data and systems. This includes implementing firewalls, antivirus software, and other security protocols to prevent unauthorized access and protect sensitive information.

The role of IT has also changed in the way it interacts with other departments within an organization. In the past, IT was often seen as a separate and distinct function, with limited interaction with other departments. However, today, IT is integrated into almost every aspect of business operations and works closely with other departments, such as marketing, finance, and operations, to support the organization's goals. This has allowed for greater collaboration and improved decision-making across the organization.


The role of IT in organizations has changed dramatically over the past few decades. IT has moved from being a simple support function to a strategic tool that is integral to almost every aspect of business operations. The focus on data and security, as well as the integration of IT into other departments, has allowed organizations to achieve greater efficiency, make better use of data to inform decision-making, and gain a competitive advantage.

As technology continues to evolve, it is likely that the role of IT in organizations will continue to change and evolve. Organizations will need to keep pace with these changes and ensure that their IT departments are equipped to support their evolving needs and goals.

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